FAQ

CONTACT US 

8:00 A.M. - 5:00 P.M. (US CST), Monday through Friday. Email us at hello@crafts-women.com or use the LIVE CHAT feature during business hours to reach our customer service team.

FAQ

ORDERING

Can I send gifts to recipients in multiple locations?

Yes! Please use our Multiple Shipping Address Checkout to send gifts to different addresses. For larger orders (5+ gifts) shipping to multiple locations please contact us, if you need assistance.

My company needs to send a few (dozen, hundred) corporate gifts to our business partners and clients. Can you help?

Absolutely! We have been able to accommodate bulk orders for employee recognition, client thank you gifts and many other occasions. Please contact us hello@crafts-women.com to get started. SUBSTITUTION POLICY: Please note: We reserve right to make last-minute substitutions if we are out of stock on an item. We will make every effort to contact you to approve the substitution ahead of time, but if we don’t hear from you, we will make an appropriate item swap in the interest of getting your gift out the door in a timely manner.

I want to give a thoughtful gift to my maid of honor and bridesmaids, I want to make it memorable. Can you help?

We’d love to make your big day even more special. We can help you show your love and appreciation with a thoughtful gift that shows how much you care.

 

Please contact us hello@crafts-women.com or Live Chat during business hours to get started.

SHIPPING 

How soon will I receive my order?

In general, your shipment will usually arrive between two to eight business days after you place your order, depending on where you live We ship out of Dallas, Texas, Monday - Friday.

Can I Track my order?

Yes! When your gift is out for shipment, we will send you an email with your tracking information for your order.

Can I pay for faster shipping?

If you need to upgrade to rush shipping for last-minute thrills, we offer expedited shipping via FedEx. Rates will vary based on the shipping destination; you will be able to view them at checkout. If you are sending a gift to Alaska or Hawaii, you will be prompted to select shipping from available options at checkout. Customers are responsible for full shipping rate for expedited options.

Do you ship internationally?

Currently, Crafts-Women.com only ships to the 48 contiguous U.S. in the USA and APO/FPO addresses. Free shipping only applies to the orders within the contiguous 48 states.

I put in the wrong address. HELP!

Quickly send us an email to hello@crafts-women.com with your order number, the recipient's name and the correct address. If their package hasn't shipped yet, we should be able to correct it. NOTE: We may attempt to work with the carriers to correct the address changes while your package is en route. However, the carriers will assess an additional charge for delivery or attempted delivery to the correct address. The shipping carriers now charge Crafts-Women.com for Address Correction Service for each address change, we will pass the charge onto you. You will see a separate charge on your credit card for package intercept fee when you request a address change or an address correction after the order has been shipped. Please note that we ship within 1-business day. It's critical for you to contact us as soon as you realize that an address needs to be changed, since we ship so quickly. Charges for Address Correction Per Carrier: USPS: $14.95 per correction plus any applicable postage (Learn more) UPS: $17 per correction (Learn more) FedEx: $17 - $88.50 per correction (Learn more)

RETURNS 

Shipping & Return

If you need to upgrade to rush shipping for last-minute thrills, we offer expedited shipping via FedEx. Rates will vary based on the shipping destination; you will be able to view them at checkout. If you are sending a gift to Alaska or Hawaii, you will be prompted to select shipping from available options at checkout. Customers are responsible for full shipping rate for expedited options.

Do you ship internationally?

Currently, we only ship to the United States